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Scotland's Cycling Framework: a bizarre omission and question

11/21/2022

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The Scottish Government is currently consulting on a new national ‘Cycling Framework’ (open until December 19 2022) https://consult.gov.scot/transport-scotland/cycling-framework/  While this contains many sensible proposals, it also contains one astonishing omission and a bizarre question.
The omission is in the section titled ‘training and education’. Five ‘actions’ are proposed to train cyclists…but the safety and attractiveness of cycling is not going to be revolutionised by changing the behaviour of cyclists, but of drivers. The proposed framework says nothing whatsoever about how to curb inconsiderate and aggressive driving behaviour. Without this (accompanied by effective enforcement action) many people who would like to cycle will keep off their bikes, and those that do cycle will continue to face danger routinely.
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Nor can this be addressed simply by adding what the framework describes as ‘dedicated, high quality cycling infrastructure suitable for all’. No matter how many cycle lanes are built in urban areas, cyclists will continue to encounter hostile motor traffic especially at junctions and side roads which are known to be particularly hazardous for cyclists.
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The framework’s bizarre question is number 23. This asks if you agree that: “In order to ensure maximum value for money and impact, active travel funding in the short term should be prioritised for those local authorities with the greatest capacity to deliver, with capacity building support offered to those with the least.”

*Every* local authority has capacity to deliver active travel.  If ‘active travel’ really means walking and wheeling every bit as much as cycling, there can be no justification for this suggestion. Throughout Scotland, pavements are inadequate - cluttered, inaccessible, narrow - and sometimes completely absent. It is hard or impossible to cross many roads safely. 

Every local authority needs to be equipped to tackle the active travel priorities that it chooses. For example, simple ways to improve the accessibility of walking and wheeling are set out in 'Small Changes can make a Big Difference' which I wrote for the Mobility and Access Committee for Scotland (MACS) last year: https://bit.ly/3zrT4AG. I doubt if many councils will be queuing to take up the offer of ‘capacity building’ to help them make those choices!
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Which streets should be exempt from a pavement parking ban?

1/12/2022

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Transport Scotland is currently consulting on what kind of streets, if any, might be eligible for exemption from the ban on pavement parking set out in the 2019 Transport (Scotland) Act bit.ly/3FL6wTT. The two categories suggested are 

a) "the footway is of sufficient width to enable 1.5 metres (down to an absolute minimum of 1.2 metres over a short distance to take account of street furniture) to be available for the passage of non-vehicular traffic (including pedestrians, wheelchair users and mobility scooters) when a vehicle is parked on the footway,"

or:

b) "the carriageway associated with a footway is of sufficient restricted width or access that it would be rendered unpassable by emergency vehicles when one or more vehicles are parked on the carriageway, but would be possible to access if vehicles were permitted to park on the footway."
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Neither category works. In the first case, how wide does a pavement have to be in order to be wide enough for a vehicle to park on it? How wide is this hypothetical “vehicle”? Is it an HGV, or a motorbike? Is it parked sideways or end-on? The supposed ‘minimum widths’ of 1.5 metres or 1.2 at an absolute minimum (a nonsense in itself to have both a minimum, and also an ‘absolute minimum!) that must be left for pedestrians will not be respected. The intention presumably is to allow exemption for streets which have very wide pavements, where parking may have been long accepted in local communities and there is still sufficient space for pedestrians; but the criteria would nonetheless legitimise vehicles obstructing the pavement.  

The second scenario, the ‘fire engine’ exemption, has even less merit. There's not even the slightest intent to protect pedestrian space (1.5m, 1.2m or whatever).  If a street, or even one side of it is exempted, pavement parking will become even more normalised than at present. Parking attendants (if they exist in the area at all) won’t even visit exempted streets.

Nevertheless, I can see that there will be public demands to exempt certain streets from the ban. Especially from rural areas, where parking on pavements and verges may long have been the norm, and where many in the local community feel that this ‘works’. The images for Strathyre, Stirlingshire and Pathhead, Midlothian, illustrated below, are the kind of villages where I can anticipate demands for exemption on this grounds. There will indeed no doubt be some disabled people who themselves park on pavements and support exemption - and others who don't share the view that 'it works'.
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So, should regulations permit such streets to be exempted? No. I can see no criteria for exemption which won’t have the (unintended?) consequence of allowing antisocial and perhaps hazardous parking to continue - or indeed worsen - leaving councils powerless to act. 

Presumably, anyone parking on a footway in a street that has a legal exemption from the pavement parking ban will be immune from ticketing under a decriminalised parking regime, no matter how badly they park, even if they block the entire pavement. It could be argued that this is police matter as obstruction offences will remain potentially liable to action from Police Scotland. However, experience shows that in practice, the police will not enforce obstruction of the pavement - as for example, the residents of Clockmill Lane Edinburgh (below) have found. This won’t change once the ban has come into effect: exempted streets will be a free-for-all for antisocial parking, and there will be nothing that anyone affected (especially disabled people) or the local council can do about it. This is an even worse position than the present.

But wouldn’t allowing no exemptions criminalise ‘common sense’ pavement parking in communities ‘where it works’? Not in practice, no. In the real world, we all know that enforcement won’t be universal; resources will be focussed on problem areas. Many councils have no Decriminalised Parking Enforcement (DPE) and even urban councils which do have parking wardens deploy them in targeted areas. So there will be no incentive for councils to target communities where pavement parking isn’t seen as a problem; but the potential for enforcement action must remain an option if it becomes one.
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Too many signs for these times

5/21/2021

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Over the past couple of years, I’ve spent a lot of time (too much, some might say!) looking at all types pavement clutter, and what we can do to reduce it. (See for example this video I produced for Living Streets Edinburgh and its impact on disabled people especially: bit.ly/39ER0M7). While there’s increasing awareness of the problems caused by ‘A-boards’, bins and pole-mounted signs, I’ve only recently begun to think about one type of rarely-mentioned clutter - directional traffic signs. These signs abound on busy pavements, invariably on double poles. They take up a lot of footway space, are ugly and also convey a general sense that the street belongs to traffic rather than people. But surely they are essential for the efficient circulation of traffic?
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I think not. Most signs were erected years, or more likely decades, ago. Certainly well before sat nav and smart phones allowed drivers to navigate ditgitally rather than visual instruction. If as I understand it at least half of drivers now navigate entirely by GPS (1), doesn’t it follow that these signs are much less useful now than when they were installed? So maybe we can remove half of them at a stroke without inconvenience to drivers?

However, what is *on* these signs deserves a closer look. Many massive signs convey very simple information which is either not needed, or could be communicated much more simply. A favourite of mine is the brown “City Centre Attractions” tourist signs like this one on Queensferry Road. Pretty much every visitor to Edinburgh knows that most of its ‘attractions’ are in the city centre, so why the need for these giant two-pole signs? (Edinburgh’s excellent Street Design Guidance, by the way has a presumption against double poles - unfortunately, like much else in the SDG, all too often ignored by the council itself). In Spain or France, these would be replaced by a more modest but equally effective ‘Centro Ciudad’ or ‘Centre Ville’.

(1) https://www.saga.co.uk/magazine/motoring/cars/accessories/how-do-sat-navs-work
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More widely, on closer scrutiny I’d say that many, perhaps most, directional traffic signs can be simplified or done away with entirely. Take some following examples:

A common sign is the one which basically says ‘straight on’. While there is probably a need for the no left/right turn signs close to the junction, how can these two adjacent signs this size be justified on a busy Hanover Street, right in the centre of a UNESCO world heritage site no less?
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This one on Liberton Road is a bit of a classic. Wouldn’t a small ‘city centre’ (‘centre ville’ style, perhaps on a lamp post) do the trick just as well?
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On the Western Approach Road, the main traffic route into the city from the west, there is this sign. Among the questions this raises are "how come the ‘city centre attractions’ are in the opposite direction to the city centre?" Wouldn’t a simple sign indicating ‘north’ and ‘south’ be more useful…?
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While I appreciate that repeater signs may avoid drivers switching lanes inappropriately, surely they should be a last resort. Certainly, the amount of space taken up on the first sign for parking information is surely unwarranted - drivers increasingly get this information online too, just as with directional information (Semple Street).
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Finally, while on the subject of parking signs, I can end on a positive note showing what a difference removing ugly signs can make. Edinburgh Council is taking away these obsolete ‘real time’ parking signs as part fo the 'Spaces for People’ programme. They were first erected (in the 1990s, I think) when they were considered state-of-the-art technology, but haven’t worked for years. As these before and after shots from Palmerston Place in the West End show, the feel of the street can be transformed!
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However, there seems to be no routine process which councils use to review the need for traffic signs (or indeed any other signs). Perhaps the solution is, re-affirming the principle that “walking and wheeling are top of the movement hierarchy”, to conduct an audit of every sign in the city to see how many we can remove, rationalise or reduce.  Meanwhile, next time you pass a traffic sign, it is worth stopping a moment to think what it actually says, and ask yourself “does this need to be here at all?”
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Who gets access to the kerb?

3/25/2021

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This blog describes a scene I watched recently where a taxi driver picked up an elderly passenger. Although a small incident in itself, I think it illustrates a fundamental problem in reconciling active travel infrastructure with good access for disabled people, which deserves much wider discussion and deeper thought.

Right now, the City of Edinburgh Council is consulting about the future of its temporary ‘Spaces for People’ schemes. As in many places, a range of measures have been installed to aid social distancing and encourage active travel; typically pop up cycle lanes, widened footways and roads closed to motor traffic. There seems little doubt that public opinion is polarised, with many people and businesses seeing them as half-baked measures frustrating everyday movement (especially by car) and others seeing them as an essential step towards a more sustainable future. 

There is also little doubt that some schemes are a cause of deep concern for many disabled people. A ‘poll’ carried out by Disability Equality Scotland last September (bit.ly/3pcIoS2) found that 71% of respondents said that their life had been made more difficult by Spaces for People (compared to only 10% who said it had made life easier). 

I was walking along Morningside Road in December last year when a taxi pulled up almost beside me. It stopped just at the entrance to a segregated pop-up cycle lane, blocking it entirely so I paused to see why he did this. The taxi driver left his cab and began looking for his passenger. After perhaps a minute, he walked on and turned the corner into Church Hill Place, returning a few minutes later accompanying a very frail lady using a walking frame, I would guess in her late 80s or 90s. They made their way slowly to the taxi and the driver helped her in, before then driving off. 

This scene was unsatisfactory for everyone involved: the passenger had to walk a significant distance despite her very obvious mobility difficulty; the cycle way was blocked and unusable for the time the taxi was stopped; the taxi driver spent longer on the job than he would no doubt have liked.
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So what would the solution be? Other than perhaps ensuring that the driver had better instructions on where exactly to pick up his passenger, I cannot see that the driver could have done anything different. He couldn’t realistically have left his taxi in the single lane blocking traffic (including buses) for 5 minutes. He appeared to park as close to his passenger as he was able to. 

Access to the kerbside is essential for many disabled people to travel - not only by taxi, but also by community transport services and especially for Blue Badge holders (who number over 200,000 in Scotland) whether as the driver or passenger. The introduction of extensive (39km) new segregated cycleways during the pandemic presents a real challenge for people who need access to the kerb. On the other hand, intermittent cycleways which stop and start to permit loading and parking at regular intervals are clearly also problematic, pushing cyclists back into motor traffic flows. 
I don’t know how best to reconcile these competing needs. But the issue does need serious, constructive discussion as contested access to the kerbside presents some fundamental challenges which are surely only going to grow further.
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Postcard from Peebles

12/31/2020

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I recently had the pleasure of working with the Tweeddale Access Panel (TAP), helping them to assess options for making the streets of Peebles more accessible for disabled people. I wanted to write briefly about this for two reasons - the process of conducting work like this under the restrictions of the coronavirus pandemic; and secondly, some wider observations arising from the work.
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The processs...

In terms of the process, TAP had secured some funding from the Scottish Borders Council and wanted to find some support to help their members look critically at the pedestrian environment and find ways that it could be made better for disabled people. We agreed to arrange a series of street access audits in September and October, before the winter weather set in; however, this also was when new restrictions on gathering and physical distancing came in. As a result, I thought that we would need to postpone the project. 

However, the Chair of the Panel proposed a creative solution - that we would do audits, not in small groups but in pairs, and then I had the job to collate and assemble our findings. So I carried out three audits in Peebles (essentially north, central and south) with the TAP chair, while other members of TAP ‘buddied together’ on walks in pairs to carry out their own surveys in the town. In all, we conducted seven ‘mini-audits’ between us and these were collected into three reports (plus a summary). 

Inevitably, this method meant that some of the richness of on-site discussions about different views was lost. Everyone has a unique perspective and different people pick up on different things during an audit, and I only got to meet two of the TAP members. However, it was possible in this way to bring together a wide range of different inputs while complying with Covid-19 guidance, and producing resources which will hopefully result in tangible improvements to the town’s accessibility.
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Observations and insights...

The findings of this work are for TAP to take forward as they see fit. But I was struck by some observations about pedestrian mobility in the town which I think are of broader significance. 

Firstly, on my initial visit, I was quite surprised to find that the High Street had only a single pedestrian crossing (a pelican).  As a result, people are constantly walking in and through traffic to cross the High Street. If a vibrant street like this is to work at its best, it must be easier to cross it safely!

The broad High Street itself is (less surprisingly) packed with cars. Relatively high levels of car use and dependency are always a factor in rural market towns, and Peebles has an additional fundamental problem in that the A72 runs straight through the town centre. However, there must be options to reduce the dominance of traffic through the town - most obviously the introduction (along with other towns in the Scottish Borders) of experimental introduction of a 20mph limit must surely make sense on a permanent basis?

Finally, away from the town centre, the engineering of residential areas illustrates the massive legacy of streets hostile to walking which so many towns suffer from. In the south of the town especially, the post-war housing estates have massive ‘bell-mouth’ splays at almost all junctions, encouraging vehicles to move fast and increasing the distance for pedestrians to cross. In the older northern part of the town, many pavements are barely a metre wide, often adjacent to significant traffic levels. Although most pavement surfaces are in relatively fair condition, dropped kerbs and (even more so) tactile paving is scarce. In these circumstances, it was therefore not surprising to learn (and observe) that many wheelchair users and buggy pushers use the road rather than the pavements. A sight which is a fairly damning verdict on the pedestrian environment…
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Overall, this is not an environment which encourages everyday walking and wheeling and will take years and a lot of money to fix, and of course, not just in Peebles. At a national level, new plans and priorities for infrastructure investment are being made, through the work of the National Infrastructure Commission and soon, the Strategic Transport Projects Review. Will this result in real investment in better neighbourhood pavements, road crossings and such like? This may not generate the same headlines as duelling trunk roads or launching new ‘active travel freeways’, but might be the best value investment of all, for the benefits to health, local economies, inclusion and the environment.  We need to make a start!
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25 years since disability discrimination was banned (...transport excluded)

12/31/2019

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The year 2020 marks 25 years since the passing of the first Disability Discrimination Act (DDA). Shamefully, transport was entirely exempted from Part III of the Act, which outlawed discrimination against disabled people in accessing goods, facilities and services. The Department of Transport fought tooth and nail against including a general right of access to transport in the 1995 Bill (education was also initially excluded). The government saw the proposed DDA as a more business-friendly alternative to a rights-based approach to tackling disability discrimination through a Civil Rights (Disabled Persons) Bill, such as proposed by Harry Barnes MP - and as supported by the disability rights movement.  Explaining the exclusion of transport (and education) from the Bill, Disability Minister William Hague said in March 1995 “we have had the good sense to allow that matters such as education and transport deserve to be treated in a different way.” (1)  

The government maintained this stance throughout the passage of the Bill.  In the House of Lords, on 22 May 1995, Lord Mackay of Ardbrecknish (Minister of State, Department of Social Security) said “We have…made it clear that we believe that progress towards accessible public transport is best achieved by targeted action rather than by any kind of blanket legislation. Different modes of transport inevitably require different access solutions. A simple application of Part III to transport vehicles is not therefore appropriate." (2)
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The government also initially rejected the more specific case for requiring minimum access standards for public transport vehicles. Defending this, William Hague had said in January 1995 “It is obvious nonsense to suggest that excluding transport vehicles from the Bill denies disabled people access to transport. The Government's record on initiatives in that area is second to none.” (3)

However, during the passage of the Bill, the Government was forced to accept what became Part V of the 1995 Act covering public transport, including powers to make access regulations about vehicles, carriage of passengers in taxis, etc. This resulted, among other things, in the Passenger Service Vehicle Accessibility Regulations (PSVAR) being introduced in the year 2000. 
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There have undoubtedly been significant improvements in public transport access in the past 25 years (look at how low floor buses have transformed much local travel) but many problems remain.  Although the second (2005) DDA put right the exemption of transport services generally from the ‘Part
 III provisions', the exclusion of transport in the 1995 Act cost disabled people a decade of improvements in access to transport; the consequences of which we still live with today.
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Should 'continuous pavements' have tactile paving?

7/22/2019

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I’m a big fan of the benefits of ‘continuous pavements’ which extend the footway over side roads. They give pedestrians clear priority over turning vehicles and provide a flat surface that makes crossing a side road much easier for anyone with a walking difficulty or mobility aid (including a wheelchair). They also slow down traffic, benefiting cyclists as well as people on foot. Commonly used in some parts of the continent, continuous pavements are becoming more common in the UK, often as part of neighbourhood improvement and cycling schemes. (Photo: Middlefield, Leith Walk, Edinburgh)
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However, blind people have expressed serious concerns about the concept of continuous pavements, which RNIB oppose. As the RNIB says, the problem is that they “pitch us, without warning, into a shared space without knowing it.”

The
London Cycling Design Standards acknowledge these concerns, saying that continuous pavements “should currently be regarded as experimental in the UK. Further development of the concept is needed, in consultation with access groups, to determine acceptable approaches, given concerns over the lack of delineation between the footway and the area accessible to vehicles that runs over the entry treatment. Any proposal should be subject to an Equality Impact Assessment.” (P43)

So would the obvious design solution be to add tactile paving to continuous paving, to warn a visually impaired pedestrian that they are entering a space where they may encounter a vehicle? My hunch is that many advocates of continuous pavements would resist the use of tactile paving in such situations on the grounds that it would signal, to both pedestrian and driver, that walking priority is limited. Rather than walking across the side road with full confidence, a pedestrian should pause and check that vehicles aren’t turning into or out of the side road, undermining the ‘people over vehicles’ philosophy. Tactile paving also can inhibit the mobility of other disabled pedestrians, so it should not be over-used.​

But on many ordinary pavements, there is already a risk of encountering a vehicle every few yards - where there are driveways or garages. The reality is that many pavements are already ‘shared space’ to some degree, as is every crossing of a side road. Would anyone expect tactile paving to be installed every time a driveway crossed a pavement? (Saughton Road North, Edinburgh).
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Sometimes, a pavement crosses a small development where several cars are parked; here the risk of encountering a vehicle is clearly increased, but still so low that tactile paving may not be suitable. (Stanhope Street, Edinburgh).
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There comes a point, however, when the volume of traffic, and therefore the risk of pedestrian-vehicle conflict, is sufficiently high that it would surely be reasonable to provide a tactile warning to visual impaired pedestrians. And where a busy side road has too much traffic, it may not be suitable for a continuous pavement at all. (Yeaman Place, Edinburgh)
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So, should continuous pavements have tactile paving? The answer is probably “it depends”. As with so many other aspects of street design, each site really needs to be designed specific to the context, especially taking account of traffic (volume and speed).

As the DfT is at last reviewing the woefully out of date guidance on ‘Inclusive Mobility’ and
tactile paving it is timely to give this some serious thought. It would be useful to have detailed national guidance, based on both research and consultation on if, where and when tactile paving is required on a continuous pavement.
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Cherry-picking statistics downplays the impact of bad cycling

7/5/2019

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I’m increasingly seeing a specific statistic cited by cycling advocates responding to criticisms of antisocial or dangerous cycling: i.e. that over 99% of pedestrian deaths are caused by motorists, while cyclists are responsible for fewer than 1% of pedestrian fatalities.  An example is Laura Laker's piece in the Guardian last year, while recent examples by journalists and broadcasters include Jeremy Vine and another Guardian journalist Peter Walkers’s Youtube video.  

This statistic shows, so the argument goes, that cyclists present a negligible hazard to pedestrians, and that criticism of cycling is misplaced. Road safety effort should be directed to motor vehicles which are overwhelmingly responsible for deaths and injuries on the road. And of course, this is true; for example, according to the
Department of Transport 2017 Great Britain traffic collision statistics (Table RAS10012), just under 1% of pedestrian fatalities were caused by collisions with bicycles. So why do I find this line of argument dispiriting?​

A sole focus on fatalities will always downplay the problem cyclists can cause pedestrians. The proportion of *injuries* caused by cyclist collisions with pedestrians will be considerably greater that this “1%” figure.  Simple physics (speed x mass) means that an impact between a bicycle and a pedestrian is less likely to kill than an impact between a motor vehicle and a pedestrian - but injuries, including serious injuries, are more frequent.
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As the table below shows, the percentage of all serious injuries sustained by pedestrians resulting from a collision with a cyclist were considerably higher than 1%. The proportion of ‘slight’ injuries recorded for pedestrian/cyclist collisions is also more than double that for fatalities at 2.3%. However, this is almost certainly a very significant under-estimate of the ‘slight’ injuries caused by pedestrian-cyclist crashes. Many collisions which don’t involve a motor vehicle (and insurance implications) are unlikely to be reported to the police (and therefore officially recorded) especially if they don’t result in a serious injury.
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So the *total* number of injuries to pedestrians caused by collisions with cyclists is considerably higher than the ‘1%’ figure often quoted (for fatalities). I would imagine by a factor of at least 3; possibly as high as 5 or more?  Of course, this is still very low compared to crashes involving motor vehicles, which are overwhelmingly responsible for pedestrian (and cyclist) casualties. So does it matter if cycling accounts for 1%, 3% or 5% of pedestrian collisions? Yes, I think it does. 
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Firstly, selective cherry-picking of statistics discredits the basically sound argument that the  principal focus of road safety efforts should be on motor vehicles (rather than cyclists).

Secondly, we need to recognise the anxiety that cycling can cause pedestrians. While there seems to be little statistical or academic evidence on this, there can be no question that inconsiderate cycling - especially on pavements, or through pedestrian crossings - seriously intimidates many pedestrians; especially those who are blind, deaf, old or generally less confident and steady on their feet. Indeed, Peter Walker acknowledges in his video that pavement cycling can intimidate; but in the next breath describes it as “harmless”. 
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While it is wrong for the media and politicians to disproportionately focus on cyclists’ involvement in pedestrian collisions, it is also wrong for cycling advocates to simply dismiss the impact of inconsiderate cycling as negligible or irrelevant. A little more empathy from some cycling campaigners - such as on the lines of Suzanne Forup’s excellent recent blog  - would not go amiss; it might also do more to win wider public support for more investment in cycling.
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Let's talk about taxis...

4/5/2019

2 Comments

 
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There has been a lot of discussion about the number of buses on Edinburgh’s Princes Street, and the idea of removing some or all of them as part of moves to reduce traffic in the city centre. (See here for my thoughts on the subject). However, I’ve seen very little discussion about taxis. When private traffic on Princes Street was first restricted 20 odd years ago, most council officials wanted taxis banned entirely but after lobbying by the taxi trade, this idea was dropped. It would be timely to revisit the matter. 

​Thousands of taxis use Princes Street each day - my surveys suggested that they could form more more than a quarter of all vehicles on the street. But many taxis carry no passengers at all. I carried out a count of how many passengers occupied 50 taxis in the block between Frederick and Hanover Streets in half an hour on the morning of 2 April. Just over half the taxis passing had no passengers, with the driver either plying for hire, or off duty.  Only 9 (18%) carried more than one passenger. The average occupancy of all taxis was 0.7 people (excluding the driver, obviously). More detailed surveys of different parts of the street and at different times are needed to establish better data, but these results raise important questions. Is this an efficient way to move people in the city centre? Is this the best use of the premium space that is Princes Street? Removing taxis would reduce congestion and pollution, speed up buses and make cycling safer.
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The taxi trade would clearly be hostile to any plan to exclude them from Princes Street.  It would add to their costs - and that of their passengers. Many people making their living through taxis already feel under siege from the explosion in the number of private hire cars (which aren’t permitted to use Princes St) and threatened by policy measures which could be introduced as part of a Low Emission Zone. 

​I am a big fan of taxis as an important (and often under-valued) part of the transport mix, especially for disabled people and others who need door-to-door transport. But at the end of the day, taxis aren’t there for the benefit of the taxi trade. There are wider interests to consider and it would be timely to have a renewed discussion about where taxis are, and aren’t, appropriate in a city centre less dominated by traffic.

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Motability: it’s other peoples’ money

2/8/2019

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Motability has been criticised again by the House of Commons Work and Pensions and Treasury Committees at evidence taken on 9 January. This follows publication of the recent report by the National Audit Office (NAO) which broadly endorsed the criticisms of executive pay, reserves and governance. Senior figures in both the Motability Charity and its commercial arm Motability Operations say they accept all the NAO recommendations - while appearing at the same time to justify all their actions. Some words used by MPs included “evasiveness”, “lack of transparency”, “defensiveness”. NAO’s head, Sir Amyas Morse, concluded his evidence by saying “there does need to be change”. 

Three observations: Firstly, risk management is fundamental to the business, and Motability Operations makes much of its “dynamic and robust approach” to managing risks (lots more like this screenshot in the Annual Report). So how didn't it spot the very obvious reputational and political risks currently resulting from its remuneration and reserves policies? They were surely not hard to foresee…
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Secondly, much of Motability Operations’ justification for the levels of executive pay was made on the grounds that it is a complex business. The CEO was apparently paid £360,000 ‘retention payments’ in addition to long term incentive payments likely to exceed £2 million (which were only recently revealed to MPs). However, as a monopoly, Motability has no competitors; it has one principal source of income (disabled peoples’ benefits) which is in effect guaranteed; it has a single principal business activity (car leasing) and it operates solely in the UK. In essence it is a very simple business - it is big, certainly, with a turnover of over £4 billion - but that is not the same as complex.

Finally, from listening to the evidence of Motability representatives, there appears to be no real awareness whatsoever that the money it accumulates as a surplus is disabled people’s money. All the money in the system - including the assets of around £3 billion between the different  Motability organisations - derives from the disability benefits of individuals. Motability Operations really has no business collecting more from its customers than it needs, whether this is passed on to the Motability Charity or not; it’s other peoples money, not theirs.
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     “I hate the way everyone responsible for urban life seems to have lost sight of what cities are for. They are for people” Bill Bryson, Neither here Nor there, 1991 p61

    Welcome to my occasional blog: mostly this is about making public places inclusive and attractive, but I may touch on other policy and governance topics…


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